Return & Refund Policy

Our Promise to You

At Grassland Apothecary, your satisfaction comes first. If you’re not happy with your balm for any reason, we’ll make it right — no need to ship the jar back.

30-Day Risk-Free Guarantee

• Try our balm for up to 30 days.

• If it doesn’t work for you, just email us at admin@grasslandapothecary.com with your order number.

• We’ll issue a full refund or send a replacement, whichever you prefer.

Why No Returns?

Because our balm is a skincare product, we don’t accept returns once opened for safety reasons. This keeps things simple, hygienic, and stress-free for everyone.

How to Request a Refund or Replacement

Just email us at admin@grasslandapothecary.com with:

• Your order number

• A brief note about your experience

We’ll process your request within 2–3 business days.